Aperture IVA moved to Jarvis Insolvency

Aperture announced in September 2020 that the management and supervision of their IVAs has now been taken over by a different company – Jarvis Insolvency.

Note: As of 16th Feb 2021, Jarvis Insolvency Ltd has rebranded and is now Debt Movement UK. There should be no change to the terms and conditions of clients who’s IVA was originally transferred from Aperture.

Included in this article:

What should you do if your IVA has moved from Aperture?
What if you are unhappy with the change?
Can you cancel your IVA and go bankrupt?

Already in an IVA and need help?

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What should you do if your IVA has moved from Aperture to Jarvis?

If the appropriate court order is granted, your IVA can be moved from one company to another. It happens when the company you are with decides to sell their IVA clients, perhaps because they plan to close their business or change what they do.

The situation is actually quite common as companies change. In April 2018 Harrington Brooks transferred their IVA clients to Freeman Jones after the business stopped trading. In August 2020, Vanguard transferred the management of their 6000 IVA clients to an organisation called Ebenegate.

If your IVA has been transferred from Aperture to Jarvis and you are happy there is no need to do anything. Simply continue to maintain your monthly payments as normal. When the anniversary of your Arrangement comes round, the annual review will be carried out by the new company.

Up to 25,000 Aperture IVA clients are likely to be affected by the change to Jarvis Insolvency.

What if you are unhappy with the change?

Although an IVA company can transfer your Arrangement to another firm (as has happened between Aperture and Jarvis), you can’t decide to change your IVA company yourself. Unfortunately, if you are unhappy for some reason you have limited options.

The best advise is always try your best to resolve any problems you have with the new company. They may have slightly different processes and ways of working. However the terms and conditions of your IVA remain the same.

Where you feel you are not making any progress, you have the option of raising a complaint. First you should do this direct to the Insolvency Practitioner responsible for your IVA. If you are not satisfied with the response you can then escalate to the Insolvency Service.

If you are so unhappy you have made a complaint, finding a way forward with your IVA company that you are satisfied with could be extremely difficult.

Can you cancel your IVA and go bankrupt?

You may have reached a point where you decide you no longer want to work with your IVA company. In this situation, you can cancel the Arrangement. However before you do so, you need to have a clear plan of what you will do next.

Very often, going bankrupt can be the next best option. This is particularly the case if you live in rented accommodation as you are unlikely to have anything to lose. Any ongoing monthly payment you have to make towards your debts is also likely to be far lower and will only last 3 years. If you have no surplus income you will not make any further payments at all.

The only time when bankruptcy may not be a viable option is if you are a home owner. In this situation remaining in your IVA could be the best option.

Do not stop paying your IVA until you have taken advise from us. We can explain the implications for you and what your options are going forward. Call us on 0800 011 4712.

14 thoughts on “Aperture IVA moved to Jarvis Insolvency – What can I do”

Graham jc says:

16/05/2022 at 18:52

I have been paying iva, for along time now , but don’t seem to be getting any where, what should I do

James Falla says:

16/05/2022 at 19:37

Hi Graham

If you decide you don’t want to carry on with your current IVA company you have 2 options:

1 – Cancel the current IVA and start again with a different company
2 – Cancel the IVA and switch to a different solution such as go bankrupt

Option 2 is generally the best if you are not a home owner (or have zero equity in your property) as your monthly payments are likely to be lower than in your IVA and will only last for a maximum of 3 years.

If you would like to chat your options through, I would be happy to speak to you. Give me a call (0800 011 4712). The advice is free and confidential.

Karen M says:

28/07/2022 at 14:53

I took my IVA out in 2006 and it was completed in 2011. I originally was with ‘Debt Matters’ who then sold to ‘Grant Thornton’. It was with this company my IVA was completed.

My bank at the time was Lloyds TSB. Naturally then I couldn’t access my account. I had 2 accounts with them. I have received a letter to inform me that the money I had in a savings account is being transferred to my current account as they are closing the savings one due to it not being used.

I have written to them to ask if they would transfer the money left in it to my current bank account and have been told no as they won’t do it without my IVA company’s permission.

The problem I have is, Grant Thornton then sold to Aperture who then sold to Jarvis who are now called Debt Movement!

Who do I contact and will I be allowed to access the money or do the bank have a right to just keep it in an account?

Many thanks,

Hi Karen

As far as I am aware, Lloyds can’t withhold this money from you. All you should need to do is give them a copy of your IVA completion letter that you should have received from Grant Thornton at the time your IVA was completed.

If they won’t accept this or you don’t have a copy, then unfortunately I think there is very little chance that Debt Movement will now have any records. But all you can do is contact them and ask…..